NTI Ltd, Australia’s largest transport and logistics insurer, is proud to announce that the company has achieved an outstanding 92 (%) per cent employee satisfaction rating in its annual employee engagement survey.
Already sitting in the top quartile for employee satisfaction, the 2019 survey score sits 20% higher than the previous year. It also comes few weeks after being recognised as one of Australia and New Zealand’s best employers by AON Hewitt.
“NTI’s impressive employee satisfaction score is a testament to the company’s modern approach to HR. Using the Qualtrics Experience Management Platform, NTI is able to regularly and meaningfully engage its workforce to not only understand the issues that matter to employees, but take action on them as well,” said Steve Bennetts, EX Solutions and Strategy, Qualtrics.
“Research shows employee experience is a key contributor to business performance, and the result achieved at NTI is a great example of the positive impact HR can have in today’s digital environments. Qualtrics congratulates NTI for this result, and is excited to see them reap the business rewards for their efforts,” added Bennetts.
NTI’s Chief People and Operations Officer, Kerrie Challenor said a high engagement score means more than employees feeling good about what they do.
“As a company, it means we’re providing an environment where people can bring the best version of themselves to work every day. Highly engaged team members provide exceptional service to our customers.”
Focusing on professional development opportunities for employees, NTI encourages its team to imagine the future, expanding their skillset in a comfortable and supportive environment.
“We have a great benefits program at NTI, including a casual dress code, staff shopping discounts, health and wellness programs including health screening tests,” Ms. Challenor said.
These benefits are a bonus to the strong leadership, clear communication and collaboration demonstrated throughout the entire organisation, which Ms. Challenor says are the key drivers of employee satisfaction and engagement.
“We are very grateful to our people for their contributions and so proud of this score, however, we won’t be taking our foot off the pedal. Customer satisfaction makes for business success, but highly engaged and passionate employees, led by a positive culture and strong leadership is what lays the foundation.
“We will never stop caring about what matters – and that’s our people.”
NTI uses Qualtrics EmployeeXM to manage the company’s employee experience. Built on the Qualtrics XM Platform, EmployeeXM is an intelligent software solution that closes experience gaps by gathering feedback across the entire employee lifecycle. EmployeeXM automatically identifies the actions HR leaders and managers can take to improve the experience, and make it easier than ever to improve the everyday experiences of employees.