Skip to main navigation Skip to main content
1800 684 669
  • Make a Claim
  • Accident Assist
1800 684 669
Make a claim
Broker Hub
Call us

Claims Services

NTI Accident Assist

When an accident happens, our 24/7 NTI Accident Assist team springs into action, working with emergency services and our trusted service providers to manage the situation and deliver a prompt, effective response.

Had an accident?

Call our NTI Accident Assist team 24/7 for immediate support at the scene.
1800 684 669
Play video

Expert Incident Response

We pride ourselves on delivering swift, expert support after an accident, managing vehicle recovery, accident scene cleanup, and care so our customers are supported every step of the way. 

  • Rapid Activation

    When you call our 24/7 NTI Accident Assist team, we jump into action right away. The sooner we’re involved, the more we can do to help! 

  • Coordinated Support

    We work closely with emergency services and our national network of tow and recovery experts to manage support at the scene, keeping everyone updated and ensuring a smooth process from start to finish. 

  • Driver and Client Wellbeing

    We’re here to support drivers and clients after difficult events, providing counseling, driver repatriation, and crisis communication and media support to make sure everyone is looked after. 

  • Accident Scene Clean-Up

    Our expert incident response team handles everything from loss of containment and site cleanup to the management of livestock and damaged cargo (including dangerous goods), ensuring safe and effective remediation. 

  • Long-Term Remediation

    We work with environmental agencies and specialists to implement cleanup plans that balance immediate needs with ongoing site monitoring to reduce future impact and costs. 

Assistance and Wellbeing

We know accidents impact people, not just vehicles - that’s why we’re dedicated to supporting the wellbeing of our customers and drivers. 

  • Trauma Counselling

    Over the phone support to help drivers and teams through tough times after an accident. 

  • Crisis Communications

    Professional media support to protect your brand after high-profile incidents. 

  • Driver Repatriation

     Travel arrangements to get drivers home safely and comfortably. 

Towing and Recovery

Wherever you are in Australia, NTI’s authorised heavy vehicle recovery network is ready to help. 
Our network of heavy vehicle  recovery operators meet our strict standards for safety and service, and work closely with us to deliver reliable, expert support when they arrive on the scene.  

Operators use the latest equipment and techniques to recover vehicles, trailers and equipment quickly and efficiently while preventing further damage. They also assist with load recovery, ensuring safe handling of goods and materials to minimise further losses where possible.

Backed by decades of experience and strong partnerships in the heavy vehicle industry, we trust our network to deliver top-notch support when it matters most. 

Dangerous Goods - Serious Business

When transporting dangerous goods, having the right support during an incident is crucial. NTI’s expert team and partners are here to help our customers meet regulatory responsibilities, reduce harm, and ensure better outcomes for your businesses and the community. 

  • Expert In-House Response

    NTI’s trained team of secondary responders manages dangerous goods incidents with qualifications and experience beyond third-party reliance. 

  • Comprehensive Planning

    We can help create and store your incident plan (TERP), ensuring clear communication and action when it’s needed most. 

  • Trusted Partnerships

    We work with leading industry groups and emergency services to deliver better outcomes and improve safety standards.

  • Compliance and Best Practices

    Our external providers adhere to HVNL, Chain of Responsibility, WHS legislation, and industry-leading standards to ensure a safe and effective response. 

  • Strong Industry Collaboration

    We work with groups like the National Bulk Tanker Association, CROIERG, Australian Trucking Association, and Australian Fire and Emergency Services Authority Council to improve safety and response outcomes.

24/7 Support

Our 24/7 service center is ready to help whenever you need us.

  • Quick Response: We assess every call fast to get the right teams on the job, from towing to emergency services.

  • Coordinated Support: From arranging towing to relaying messages or organizing driver care, we’ve got you covered.

  • Industry Experts: With years of industry expertise, our team can handle everything from simple accidents to complex incidents.

This website uses cookies in order to offer you the most relevant information. Please accept cookies for optimal performance.

Privacy statement