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Severe Weather

We know Australian weather can be unpredictable, and severe weather events can increase risks for transport, shipping and logistics, and machinery and equipment businesses and operators.

NTI is here to help

Severe weather can escalate quickly, so it's important to have an action plan in place, communicate it across your business, and regularly monitor weather warnings to help keep your people, assets and operations safe.

If your business is affected by a weather event, NTI's Claims Team is ready to support customers 24/7 and has extensive experience helping people recover from Australia's extreme weather conditions.

  • Lodge and manage claims

    Contact us online through NTI NOW or call 1800 684 669 (1800 NTI NOW). Trauma counselling is also available to help customers at the time of an incident and during recovery.

Severe weather preparation tips

  • Route changes and communication

    Identify alternate routes and highlight fuel stops and rest stops. Be prepared for new rest stops and refuelling locations when routes and loading locations change.

    Communicate with your customers when moving to alternate routes and revised delivery timeframes. Estimate any additional costs associated with alternate routes and agree on them with your customer.

  • Cost changes

    Detours and route changes can increase delivery costs, so make sure contracts include allowances for different loading locations and additional travel distances.

  • Assist staff

    Nominate staff who may need assistance accessing depots or vehicles, travelling home safely, or arranging temporary accommodation if required.

  • Fatigue management and demand increase

    Detours and longer travel times will change your fatigue calculations, so plan for any changes.

    Disruption to rail links may increase road transport requirements, so be ready to flex if required.

  • Site maintenance and operations 

    Ensure no loose parts or equipment are left unsecured and pump out wash bay sumps to help prevent overflow and oily water runoff.

    If power is lost, cameras, alarms and security gates may be affected, so ensure backup plans are in place to keep your site safe.

    Establish remote working capabilities in case your office or depot is not operational.

  • Rosters and parking

    Update your park-up plan and staff roster so you can relocate equipment in the event of severe weather.

Stay up to date with weather alerts and traffic conditions in your state

Australia

Australian Capital Territory

Queensland

New South Wales

Northern Territory

South Australia

Tasmania

Victoria

Western Australia

Severe weather resources

  • Flood mitigation guide

    Having a detailed and thorough plan to cope with flood events can help reduce the overall impact and loss on your business and support a faster recovery.

    Download guide

  • Guide to developing a business continuity plan

    A business continuity plan outlines the critical information and processes a business requires to continue operating during an unforeseen event.

    Download guide

  • Preparing for bushfire checklist

    This checklist provides a starting point for considering which actions may be suitable for your business, location and circumstances.

    Download checklist

Severe weather FAQs

  • Customers seeking to lodge a claim can do so by contacting their broker or reaching NTI directly via our 24/7 NTI Accident Assist number on 1800 NTI NOW (1800 684 669).

  • Please have the following details available when lodging your claim:

    • Policy number
    • Vehicle registration number
    • Driver's licence
    • Information about what happened, including any supporting documents such as a police report

    • Any identifying equipment model badges
    • VIN number
    • A wide shot of the damaged area
    • An image of the equipment in the damage zone
    • Photos of all panels of your equipment
    • Odometer reading
    • Equipment interior

  • An NTI Claims Manager will evaluate the damage at lodgement to determine the next steps. NTI will endeavour to contact you within four business hours of receiving notification of your claim from you or your broker.

  • Please take photos of your damaged personal items, create a list and locate as many receipts as possible. Your Claims Manager will discuss all potential losses with you.

  • Laws vary across Australia regarding when an item needs to be written off. NTI will advise whether it is repairable and talk you through your options after it has been assessed.

  • Yes. NTI offers you choice of repairer; however, our accredited Premium Repairer Network is designed to meet any repair need. Our network of trusted Premium and Local Repairers is rapidly expanding across Australia, with more than 50 repairers nationwide.

    We are confident your repair can be completed close to home. For more information, visit our repairs network webpage.

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