We're pleased to announce the appointment of Andrew Kidd as Chief Customer Officer.
With more than 35 years’ experience in the Australian insurance industry, Andrew brings deep expertise in underwriting, marine insurance, reinsurance, and risk management.
Andrew’s journey with NTI began in 2017, when he was appointed the company’s first Head of Marine, overseeing the successful transition and integration of the marine portfolio. Since 2022, he has served as NTI’s Head of Insurance Risk and Reinsurance, leading strategic reinsurance arrangements and strengthened insurance risk governance in alignment with NTI’s risk appetite.
Welcoming the appointment, NTI CEO and former Chief Customer Officer, Janelle Greene, said Andrew’s industry knowledge and leadership style are key to his success.
"Andrew has played a key role in strengthening NTI’s risk framework and driving strategic alignment across the business. His deep understanding of the industry, combined with a sharp customer lens, makes him an ideal fit for this critical role."
In his new position, Andrew leads a cross-functional team spanning Underwriting, Marketing, Actuarial, Product Management, Data & Insights, Strategy, Insurance Risk, and Reinsurance. He said he is energised by the opportunity to shape strategy across such a diverse group.
"The Chief Customer Officer role leads a team of experts across a broad range of functions. Setting the team’s strategic direction not only supports our market-facing teams but ensures NTI continues to make a positive difference for our customers across the logistics space in Australia. That makes this an incredibly rewarding role."
Andrew said the appointment is both a privilege and a motivating next step in his career.
"NTI is such a fantastic place to work with so many experts that it is very humbling to be given the chance to contribute further in such a pivotal role. Being able to utilise my skills and knowledge to make a difference is what makes coming to work each day so worthwhile,” he said.
"I’ve been fortunate to work across a number of different areas with some incredible leaders and people across underwriting, reinsurance and risk. This role is a chance to bring all that knowledge and experience together and help our people achieve even more great outcomes and results."
Andrew is focused on building on NTI’s strong market position and delivering even greater value for customers.
"We’re closely connected to the industries and people we serve, and we can always do more with that knowledge. NTI’s insurance products are what ensure trucks keep moving, freight is delivered, and construction continues. This role is a chance to build on what we’ve already achieved and continue delivering the best service and outcomes in the market."
In addition to his new role, Andrew currently serves as Chair of the Insurance Council of Australia’s Marine Working Group and is a member of the International Union of Marine Insurance (IUMI) Cargo Technical Committee.