Customer Service Officer

What you will love about the role:

The Customer Service Officer is the first point of contact for NTI's direct customers, delivering exceptional service and support across a range of products, with a primary focus on Truck Assist and CoRSafe. 

The role is responsible for managing customer enquiries, supporting policy administration and renewals, promoting product value, and building strong customer relationships that contribute to customer retention and growth. Drawing on a genuine understanding of customer needs, the Customer Service Officer helps ensure a seamless customer experience while supporting NTI's reputation as Australia's leading specialist insurer.

Key Responsibilities 

• Be the first point of contact for customers across Truck Assist, CoRSafe and other NTI direct products. 
• Help customers with enquiries, renewals, account maintenance and membership services. 
• Build genuine relationships and deliver service that keeps customers coming back. 
• Find solutions, resolve issues and make every interaction a positive experience. 
• Collaborate with colleagues across the business to support customer needs. 
• Contribute to a high-performing team focused on service excellence and customer retention.

What we’ll love about you:

You're someone who genuinely enjoys helping people and takes pride in delivering great customer experiences. You build rapport easily, communicate with confidence and enjoy being part of a collaborative team.

You'll also bring: 

• Strong customer service experience and a passion for helping customers find the right solution.
• Excellent communication and interpersonal skills, with a professional and engaging phone manner.
• The ability to build trust and develop meaningful customer relationships.
• Strong organisational skills, attention to detail and the ability to manage multiple priorities. 
• A positive attitude, resilience and a willingness to learn. 
• A team-first mindset and a desire to contribute to a high-performing, supportive environment.

No insurance experience? No problem. We're looking for people with the right attitude, strong customer service skills and a genuine desire to help customers who have reached out to us for support. We'll provide the training and development to help you succeed.

What to expect when you’re a part of the NTI family:

At NTI, we’re committed to providing an environment where our team members feel comfortable to be themselves and valued for their unique perspectives and contributions. We are committed to being a Best Employer of the Best People, and as such, we offer:

• A genuine commitment to your development, learning and ongoing study
• Competitive annual incentive program (up to 15% of your salary package)
• Up to 50% discount on a large range of personal insurance products
• Access to discounts on over 350 retailers across Australia
• A supportive and collaborative team culture.
• Work from home up to 50% of your time after successful completion of probation

Ready to apply? We can’t wait to read your application!

You may be required to complete phone, face-to-face or video interviews, psychometric testing, and pre-employment checks as part of the application process. These are all great ways for us to get to know you better - and for you to get to know us.

Please note: To be considered for this position, applicants must have unrestricted and ongoing working rights in Australia. Sponsorship is not available for this position, and we are unable to consider applicants who require current or future visa sponsorship.