Location: Brisbane Office
Number of Positions Available: 1
NTI Reference Number: CI_FixedTerm_202608
Work Type: Full time
Reporting to the National Continuous Improvement Manager, you'll play a key role in shaping how Claims operates across NTI. Partnering with leaders across the business, you'll use customer insights, operational data and quality outcomes to identify opportunities, influence change and drive continuous improvement initiatives that deliver better experiences for our customers and stronger business performance.
Your Day-to-Day will include:
Leading continuous improvement initiatives.
Driving customer insight reporting and improvement opportunities
Supporting NTARC reporting and analysis.
Developing and delivering capability training.
Delivering operational reporting and business insights
Analysing trends and recommending improvement initiatives
Supporting Internal Dispute Resolution investigations.
Partnering with leaders to improve customer outcomes.
Contributing to strategic projects and change initiatives
Why you'll love this role:
This 12-month parental leave opportunity offers the chance to step into a highly visible role with exposure to senior leaders and strategic improvement initiatives across the Claims business.
You'll make a genuine impact across customer experience, operational excellence and employee capability. Whether you're analysing customer insights, leading improvement initiatives or developing capability programs, you'll see the direct impact of your work across the business.
Why we'll love you
You're a naturally curious and solutions-focused professional who enjoys challenging the status quo and finding better ways of working. You use data, customer feedback and operational insights to identify opportunities, influence change and deliver practical improvements.
You'll also enjoy working with people, whether that's facilitating training, presenting insights to leaders or supporting operational change.
You'll be successful if you have:
Experience in insurance claims or financial services.
Experience in continuous improvement, quality or operational excellence.
Strong analytical and reporting skills.
Experience delivering training or coaching others.
Confidence presenting information to stakeholders.
Excellent written and verbal communication skills.
Strong stakeholder management skills.
A passion for improving customer outcomes.
Ability to build relationships and influence outcomes across multiple stakeholder groups.
What to expect when you’re a part of the NTI family:
At NTI, we’re committed to providing an environment where our team members feel comfortable to be themselves and valued for their unique perspectives and contributions. We are committed to being a Best Employer of the Best People, creating an environment where our people can thrive, develop and do their best work. That's why we offer:
A real and tangible commitment to your development and ongoing study
Up to 50% discount on a large range of personal insurance products
Access to discounts on over 350 retailers across Australia
A supportive and collaborative team culture.
The ability to apply for flexible working arrangements
Ready to apply? We can’t wait to read your application!
You may be required to complete phone, face-to-face or video interviews, psychometric testing, and pre-employment checks as part of the application process. These are all great ways for us to get to know you better - and for you to get to know us.