We're proud to have been awarded the 2025 Mansfield Award for Claims Excellence in the category of Specialty Insurance, shared with PassportCard, marking the sixth time to receive the honour since the awards inception in 2017.
This year’s award continues a strong legacy for NTI, following previous wins in 2017, 2018, 2021, 2023, and 2024.
The Mansfield Awards highlight the vital role claims professionals play in delivering on the insurance promise, recognising those who consistently go above and beyond for brokers and customers.
NTI's Chief Executive Officer, Janelle Greene, said the award is a reflection of our culture and deep, longstanding connection to industry.
“Our people understand what it means to show up when we’re needed most. Whether it’s a major loss, a hard-to-source part, or complex recovery in a remote area – we don’t just settle claims, we deliver solutions that help keep businesses and Australian industry moving,” she said.
“What we have is unique; specialist products, hands-on industry experience and expertise across repair and recovery, strong relationships with manufacturers and suppliers, and a growing national repair network to create a seamless claims experience for both brokers and customers.”
“Without exception, this award belongs to our entire team.”
Finalists of the Mansfield Awards are measured via an independent system developed by claims specialist LMI Group, rating companies’ claims performances using official data and user surveys.
Results are further weighted to take into consideration the range of policies available from individual companies, service efficiency, proactivity, accuracy and fairness. Companies are not invited to make submissions or be involved in the judging process.
A full list of the 2025 Mansfield Awards winners and finalists can be found at: www.mansfieldawards.com.au