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NTI is a signatory to the General Insurance Code of Practice. 

We are committed to raising standards of service to our customers.  This voluntary Code sets out the minimum standards we will uphold in the services we provide to you and is a practical demonstration of our commitment to providing a high level of service to our customers.

Governance and Monitoring

An independent Code Governance Committee monitors insurers to ensure that they are following the Code. For more information on the Code Governance Committee (CGC) or to report an alleged breach of the Code, go to:

If you are interested in obtaining more information about this important industry initiative, you can contact the Insurance Council of Australia at: or access the Code directly at:

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