Real time help, when you need it most
NTI understands the importance of efficiently managing the scene of an incident to contain recovery costs and to get your vehicle back on the road as soon as possible. That’s why we've developed NTI Accident Assist. Our Accident Assist team is on standby 24/7, 365 days a year to ensure you can get real time help, when you need it most.
If your vehicle is involved in an incident you can call NTI Accident Assist on 1800 684 669 (1800 NTI NOW) at any hour, day or night, and we can:
- provide over-the-phone trauma assistance to the driver until help arrives
- relay urgent messages to loved ones, suppliers etc.
- arrange for your driver to be transported back to base
- NTI Authorised Heavy Vehicle Recovery Operator to recover the vehicle using the latest skills and equipment to prevent further damage, and
- ensure the load recovery cost is fair
- oversee clean-up of the incident scene
- lodge the claim automatically (in most cases we will not require a claim form)
- arrange post-incident-trauma counselling for the driver if required
Carrying dangerous goods?
Transporting dangerous goods is a serious responsibility. We can offer assistance for packaged or bulk dangerous goods through our Accident Assist program and help you when you need it most.
Do you know about NTI Premium Repairers?
NTI Premium Repairers are a network made up of Australia’s best repairers in the transport and logistic industries who deliver the highest standards of quality, safety and service.