As Australia's leading specialist in transport and logistics insurance, NTI is continually focused on our Purpose Statement: To keep Australian industry moving towards a safer and more sustainable future.
As we see the effects that the ongoing uncertainty from coronavirus (COVID-19) is having on businesses and families, this Purpose Statement is more important to us than ever. We are particularly appreciative of transport and logistics operators who are working tirelessly to ensure medical supplies, groceries and more are reaching their destinations across the country.
While our focus is on providing stability and support to our customers, partners, and industries, we have also taken steps to ensure the safety and wellbeing of our people.
During this time, NTI has instigated a work from home process for the majority of our workforce. To us, it will be business as usual. NTI has tried and tested this capability over several years, and we expect no disruptions to our service.
As the trusted, reliable and experienced specialist, NTI is here to support you in the way we know best – through action, flexibility and empathy.
That’s why we’ve put a range of initiatives into immediate effect:
- We’re making it easier for customers to adapt to these difficult times. If your vehicles have to deviate routes or work outside of usual radius limits, let us know if you can, but we will provide cover.
- As always, Laid Up Cover is available to support customers with vehicles or equipment that aren’t currently operating.
- You can trust in the strength of our manufacturer relationships and the internal expertise of our Parts Specialists. We’re in constant contact with vehicle and equipment manufacturers and dealerships to ensure we maintain our market-leading access to replacement parts from the original manufacturers.
- Our in-house team of Repair Managers are fully equipped and experienced in conducting virtual assessments using smartphones, tablets and more. It's full steam ahead to ensure there are minimal impacts to assessments and repairs!
We’re committed to offering these initiatives until 1st July 2020, but will look to extend beyond this date if appropriate.
Our NTI Accident Assist service will continue to operate 24/7 365 days to support you and your business with claims management, as well as trauma counselling and support.
If you're having trouble finding COVID-19 resources relevant to your transport and/or logistics business, don't worry, we've put together a helpful list for you here.