Location: Brisbane Office, Newcastle Office
Number of Positions Available: 1
NTI Reference Number: RAC_QLD
Work Type: Full time
Are you the Repair Assist Consultant we are looking for?
As a highly motivated and proactive problem solver, you will have excellent time management skills, strong attention to detail and a customer service focus. You will have exceptional communication and relationship building skills and won’t be afraid to pick up the phone to speak with a variety of customers and suppliers. You will be a driven team player who thrives in a fast-moving environment and be willing to work in a small but busy team. Ideally, you will have experience in the Automotive or Insurance Industry, however this is not essential.
What you’ll be doing:
Reporting to the Claims Services Team Leader, you will work within a small, close-knit team. In this role, you will be responsible for the accurate and efficient input of data and maintaining relationships with suppliers. An important component of this role is being responsible for managing the customers’ expectations, maintaining a low-touch, high-speed customer experience.
Day to day you will:
- Own the details: gather and verify claim information, promote our Network Repairers where appropriate, and set each claim up for success before referral.
- Be customer-first: provide professional, empathetic service to customers, brokers, repairers, and suppliers; resolve what you can at first contact and escalate smartly when needed.
What to expect when you’re a part of NTI :
NTI is a market leader in the specialist insurance industry, boasting over 50 years’ experience, and backed by two of Australia’s largest insurers (CGU and Vero). As the recent recipient of the 2022 Australian HR Awards Employer of Choice we are committed to being a Best Employer of the Best People and as such, we offer:
- A real and tangible commitment to your development and ongoing study
- Generous discounts on a large range of personal insurance products
- Access to discounts on over 350 retailers across Australia
- Paid parental leave and the ability to apply for flexible working arrangements + more!
At NTI, we’re committed to providing an environment where our team members feel comfortable to be themselves and valued for their unique perspectives and contributions.
Ready to apply? We can’t wait to read your application!
Our application process is tailored to each role based on the unique requirements. You may be required to complete phone, face to face or video interviews, psychometric testing, and a criminal history check as part of the application process.