Location: Brisbane Office, Sydney Office
Number of Positions Available: 1
NTI Reference Number: FRAUD-JUL2025
Date Available: 29 July 2025
Work Type: Full time
What you’ll love about the opportunity:
Reporting to Technical Manager you will have the responsibility over the investigation and coordination of suspected fraud or breaches of policy conditions through Claims at NTI. You will be at the frontline of establishing the facts of suspected fraud in order to assist in the quick resolution of claims. Day to day, you will:
- Evaluate and establish scope for investigations either retained or outsourced
- Investigate issues and assess all evidence regarding the underwriting and the claims of all classes of Insurance in a manner consistent with the Claims Investigation Standards of the General Insurance Code of Conduct
- Conduct thorough research and compile reports to make recommendations on investigation outcomes including recommendations for legal and underwriting action
- Identify and assess the risks in relation to claims fraud and plan and execute risk mitigating procedures
- Evaluate potential fraud indicators and the impact of current fraud trends and make recommendations as to appropriate mitigation
What we’ll love about you:
As an experienced Claims professional, you will have a thorough understanding of fraud indicators, paired with experience managing fraud claims investigations. You will be thorough, inquisitive and a skilled negotiator in order to achieve the best outcomes for Claims at NTI. In addition, you will have:
- Certificate IV or Diploma level qualifications in General Insurance
- A few years’ experience managing settlement claims (ideally within a motor product)
- Demonstrated experience working with customers on fraud prevention and detection strategies
What to expect when you’re a part of the NTI family:
At NTI, we’re committed to providing an environment where our team members feel comfortable to be themselves and valued for their unique perspectives and contributions. NTI is a market leader in the specialist insurance industry, boasting over 50 years’ experience, and backed by two of Australia’s largest insurers (CGU and Vero). We are committed to being a Best Employer of the Best People and as such, we offer:
- A real and tangible commitment to your development and ongoing study
- Competitive annual incentive program of up to 15%
- Generous discounts on a large range of personal insurance products
- Access to discounts on over 350 retailers across Australia
- Paid parental leave and the ability to apply for flexible working arrangements + more!
At NTI, we’re committed to providing an environment where our team members feel comfortable to be themselves and valued for their unique perspectives and contributions.
Ready to apply? We can’t wait to read your application!
Our application process is tailored to each role based on the unique requirements. You may be required to complete phone, face to face or video interviews, psychometric testing, and pre-employment checks as part of the application process.