Fleet & Procurement Specialist

We have an exciting opportunity for an experienced and proactive Fleet & Procurement Specialist to support NTI’s Fleet, Replacement Vehicle and Claims Procurement programs and help deliver outstanding customer outcomes.

Reporting to the National Risk & Procurement Manager, this role gives you the opportunity to:

• Lead Key Procurement Processes - Manage the end-to-end procurement of NTI Fleet vehicles and replacement vehicles for NTI policyholders.

• Influence Customer Experience - Ensure NTI’s claims procurement processes meet service level expectations, regulatory requirements and deliver high-quality outcomes for our customers.

• Drive Improvement - Identify opportunities for uplifting processes, support the development of procurement strategies and implement initiatives that enhance our customer experience.

• Build Strong Stakeholder Relationships - Work closely with service providers, dealers, manufacturers and internal teams to support performance, address issues and maintain collaborative partnerships.

• Lead with Precision - Provide expertise as an escalation point for procurement issues and contribute to strategic reviews, reporting and supplier performance management.

Key Responsibilities:

• Leading procurement for NTI fleet vehicles and NTI customer replacement vehicles.

• Managing the claims procurement process in line with SLAs, compliance obligations and regulatory expectations

• Coordinating supplier performance reviews, trend analysis and relationship management.

• Investigating procurement queries and recommending solutions.

• Maintaining and enhancing procurement procedures, guidelines and processes.

• Capturing, analysing and reporting procurement data including monthly reporting and trend analysis.

• Conducting audits, case reviews and communicating outcomes.

• Building strong, effective relationships with service providers and internal stakeholders.

• Implementing procurement strategic initiatives and business plan actions.

• Maintaining accurate data, resolving anomalies and managing invoice reviews and approvals.

What we’ll love about you:

You will be an energetic, detail-focused procurement professional who values strong relationships, efficient processes and exceptional customer service. You will ideally have:

• 1 - 2 years’ procurement experience (essential).

• 1 - 2 years’ fleet purchasing or vehicle procurement experience (essential).

• Intermediate Microsoft Office capability (essential).

• Customer service experience (2–3 years) across both phone and face-to-face interactions.

• Technical supply chain experience (desired).

• Knowledge of heavy vehicles or the transport industry (desired).

• Strong organisational skills, accuracy and analytical problem-solving.

• Proven relationship building skills, In a commercial environment (desired).

• Excellent communication, negotiation and conflict-resolution skills.

• Ability to work autonomously with a strong work ethic and supportive team attitude.

• Relevant procurement or supply chain qualifications (desired).

 What to expect when you’re part of the NTI family:

At NTI, we’re committed to providing an environment where our people feel valued, supported and empowered to be their best. We are dedicated to being a Best Employer of the Best People, and as such, we offer:

• A genuine commitment to your development, career growth and ongoing study

• Competitive annual incentive program

• Up to 50% discount on a large range of personal insurance products

• Access to discounts with over 350 retailers across Australia

• The ability to apply for flexible working arrangements

Ready to apply?

We can’t wait to read your application!

You may be required to complete phone, face-to-face or video interviews, psychometric testing, and pre-employment checks as part of the process. These steps help us get to know you better — and help you get to know us.