Head of Learning & Capability

At NTI, we believe our people are our strongest advantage.

Expertise is one of our strategic pillars—and we’re looking for a dynamic and visionary Head of Learning & Capability to take our business to the next level. This is a critical role, responsible for elevating learning and development across the company, embedding a culture of continuous learning and development, organisational design and strategy whilst helping our people confidently navigate the future—especially in the age of AI.

The Opportunity

This is not your average L&D leadership role. We’re seeking someone who brings not only technical depth in learning and capability development but also broader commercial (and HR) experience and acumen. This role requires a strategic thinker who can:

• Lead and stretch a high-performing team (with team members in multiple locations)

• Elevate the positioning of learning as a strategic enabler across the organisation

• Champion innovation in learning, including the use of AI to enhance experiences

• Help our people build confidence and capability in an AI-augmented world

What You’ll Be Responsible For

• Designing and delivering a modern company-wide learning strategy aligned with our strategic goals

• Organisational development across the business

• Driving innovation in learning—especially the integration of AI into learning design, delivery, and performance enablement

• Instructional design, development and training delivery for a range of identified training needs and initiatives (utilising a variety of delivery methods from e-learning to facilitated delivery)

• Building AI literacy and capability across the workforce, supporting ethical and effective adoption

• Manage learning platforms, technologies and external third-party supplier relationships to maximise value and engagement

• Influencing and partnering with senior leaders to embed learning into business planning and workforce strategy

• Evolving leadership and capability frameworks that prepare our people for future skill demands

• Measuring learning impact and driving data-informed improvements

What We’re Looking For

• A seasoned L&D leader with experience lifting learning maturity and building enterprise-wide capability strategies

• Experience In delivering cultural transformation learning and development programs

• Organisational development experience Is essential

• Provide strategic advice on organisational development, cultural transformation, leadership growth, and change readiness.

• Proven expertise in designing and deploying digital and AI-driven learning ecosystems

• Strong stakeholder management and influencing skills at senior leadership and executive levels

• A change leader—able to inspire, challenge thinking, and bring energy and pace

• Strategic, systems-thinking mindset with a track record of measurable impact

• Tertiary qualifications in L&D, OD, HR or a related field

What to expect when you're a part of the NTI team:

At NTI, we’re committed to providing an environment where our team members feel comfortable to be themselves and valued for their unique perspectives and contributions. NTI is a market leader in the specialist insurance industry, boasting over 50 years’ experience, and backed by two of Australia’s largest insurers (CGU and Vero).  We are committed to being a Best Employer of the Best People and as such, we offer:

• A real and tangible commitment to your development and ongoing study

• Competitive annual incentive program

• Up to 50% discount on a large range of personal insurance products

• Access to discounts on over 350 retailers across Australia

• The ability to apply for flexible working arrangements

 You’ll join a values-led organisation where people matter, innovation is encouraged, and leadership is authentic. You’ll have the platform, support, and freedom to shape the future of learning and capability for a workforce that’s passionate, committed, and ready for what’s next.