Location: Brisbane Office
Number of Positions Available: 1
NTI Reference Number: CA_TLC_25
Work Type: Full time
Are you the Claims Administrator we are looking for?
As a highly motivated and proactive problem solver, you will have excellent time management skills, strong attention to detail and a customer service focus. You will have exceptional communication and relationship building skills and won’t be afraid to pick up the phone to speak with a variety of customers and suppliers. Ideally, you will also have experience in the Automotive or Insurance Industry, however this is not essential.
What you’ll be doing:
You will work within a small, close-knit team to provide administration support to the Total Loss process when our customers' vehicles cannot be repaired. In this role you will be responsible for the accurate and efficient input of data and liaising with salvage companies to ensure a smooth process for our customers. An important component of this role is being responsible for managing the customers’ expectations, maintaining a low-touch, high-speed customer experience.
Day to day you will:
Input data and process invoices in a timely manner
Process pay outs for customers
Provide accurate and timely information to salvage companies and customers
Develop and maintain relationships with our service providers, and internal teams
Facilitate timely collection of images and documentation required for the claims and total loss process
What to expect when you’re a part of the NTI family:
NTI is a market leader in the specialist insurance industry, boasting over 50 years’ experience, and backed by two of Australia’s largest insurers (CGU and Vero). We are committed to being a Best Employer of the Best People and as such, we offer:
A real and tangible commitment to your development and ongoing study
Competitive annual incentive program of up to 15%
Generous discounts on a large range of personal insurance products
Access to discounts on over 350 retailers across Australia
Paid parental leave and the ability to apply for flexible working arrangements + more!
At NTI, we’re committed to providing an environment where our team members feel comfortable to be themselves and valued for their unique perspectives and contributions.
Ready to apply? We can’t wait to read your application!
Our application process is tailored to each role based on the unique requirements. You may be required to complete phone, face to face or video interviews, psychometric testing, and a criminal history check as part of the application process.