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EAP Support

Free Counselling Support for our Insurance Partners and their Clients

At NTI, we’re always asking how we can help our customers and partners.
The recent floods and storms on the east coast of Australia have impacted many businesses and families, and our team is working tirelessly to help get livelihoods back up and running.
With all the clean-up and help being given to others, it can be easy to forget about your own health and wellbeing.
That’s why we are now offering free counselling support to our insurance partners, and their clients.
Counselling will be provided by Assure Programs - the same professional counselling support we give to all NTI People.

  • FREE access for up to 4 sessions throughout March, April and May 2022
  • Available 24/7
  • By phone or Skype
  • Completely confidential

Book an appointment now

Assure Counselling FAQ's for Partners of NTI

When you call Assure, please let the team know that you are “a Partner of NTI”. This will ensure you are able to get the support you need. You are not expected to provide the reason for attending – this is a conversation saved for your session with the psychologist.


You can book an appointment by calling Assure on 1800 808 374, or you can also request an appointment online at: Once you’ve completed the form, a Client Support member will contact you during business hours to finalise and confirm your booking.

If you require urgent assistance, you can request to speak with a psychologist over the phone immediately or at a time suitable time later that day. Please inform Assure’s Client Support Team if you need to speak with someone urgently.

No.   Assure is bound by confidentiality.   No personal or identifying information is given to NTI and everything you say is confidential, similar to your interactions with doctors and lawyers.  


To find out more about Assure’s privacy and confidentiality, please visit:

It’s up to you. You can have a phone session or Skype session.

Yes.   All Assure’s counselling services are delivered by registered psychologists, nearly all with at least five years’ experience.  

Yes, Assure operate 24/7/365. Assure’s on-call psychologists support urgent needs after hours, on weekends and public holidays. Call Assure and follow the phone call prompts if you need urgent help after-hours.

The counselling service is available to you free of charge – it’s a complimentary service made available by NTI to you, to support your health and wellbeing.  When you are nearing the maximum number of sessions (4) under the programme, your psychologist will discuss options for ongoing support, including what cost there is.

Assure require 24 hours’ notice if you are not able to attend a booked appointment.   This is important to allow others to access the service sooner by taking your appointment time.  If you do not provide one business days’ notice, you will lose a session from your total allocation (4). Assure will provide you with reminders that you need to give at least one business days’ notice if you cannot attend an appointment. However, it is your responsibility to provide sufficient notice.

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