Claims Technical & Relationship Manager – WA

Location: Perth
Number of Positions Available: 1
NTI Reference Number: CTRM-WA
Date Opened: 11 October 2017 Date Closed: 20 October 2017
Work Type: Full Time
Job Description:


NTI is an award winning, recognised market leader in the specialist insurance industry.

Boasting over 40 years’ experience, and backed by two of Australia’s largest insurers (CGU and Vero), we are committed to being a Best Employer of the Best People, delivering real benefits, professional development, and career advancement opportunities for our employees.

Our Claims Team

Our Claims Team is an essential part of the NTI story. We pride ourselves on being experts in the niche markets in which we operate, having an in-depth understanding of our customers and their needs, and continuously innovating to improve our claims service offering.

Are you the Claims Technical & Relationship Manager we are looking for?

Experienced in a market facing role, you will be able to develop key client relationships, present and sell our claims value proposition with ease.  You have exceptional communication, relationship management and stakeholder management skills. Ideally, you will also have a minimum of five years’ experience in a similar technical claims role in the commercial insurance industry, as well as relevant ANZIIF qualifications.  At a minimum, you have a technical mind set and a solid understanding of policy wordings.

As a highly motivated and proactive problem solver, you will have excellent time management skills and are not afraid to deep dive into the detail. You are resilient, assertive, driven to succeed, innovative and have a passion for initiating improvements to process and efficiency.

The opportunity

Reporting to the National Claims Manager- Key Partnerships & Technical, you will work within a small team of Claims Technical & Relationship Managers from across Australia to implement a proactive claims management process that clearly differentiates NTI from its competitors in terms of technical expertise, service delivery and claims management. In this market facing role you will be responsible for managing relationships with key clients and state sales performance, as well as building new client relationships. You will develop tailored claims service offerings for key clients, and report on their claims trends.

Your responsibilities will include being able to:

  • Provide expert management of a claims portfolio within agreed quality standards and timeframes

  • Share your technical claims expertise to benefit internal and external customers

  • Develop, build and maintain internal and external relationships

  • Partner with senior leaders to drive full engagement with NTI’s values, with a focus on the pursuit of excellence in the delivery of claims services

  • Create and execute analysis and reporting on claims activity and trends

  • Contribute to innovative solutions to maintain service differentiation

  • Other duties as required


We have a culture that inspires effort, nurtures talent and rewards success. NTI has a team feel with a corporate edge.


  • Professional development opportunities

  • Supportive team environment

  • Financial and lifestyle benefits

  • Flexible working options will be considered for this role, including working from home


If the NTI Story has inspired you, and you’d like to join our dedicated team of Claims professionals, please email with your Resume, along with a Cover Letter explaining why you would like to join NTI and what you will bring to the role and the team.


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Insurance products are provided by National Transport Insurance, a joint venture of the insurers Insurance Australia Limited trading as CGU  Insurance ABN 11 000 016 722 AFSL 227681  and AAI Limited Trading as Vero Insurance ABN 48 005 297 807 AFSL 230859 each holding a 50% share. National Transport Insurance is administered on behalf of the insurers by its manager NTI Limited ABN 84 000 746 109 AFSL 237246.
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