NTI is excited to have been awarded the Mansfield Award for Claims Excellence in the Specialty Category for the second year running.
Winners were announced at a ceremony Thursday 5 July 2018 in Sydney, amongst a crowd of over 200 industry leaders, claims professionals and service providers.
NTI's Chief Executive Officer, Mr. Tony Clark says receiving such a prestigious Award on the back of NTI's period of expansion is as much a reflection on the NTI culture as it is the claims proposition.
“Maintaining our level of service while increasing our portfolio was our ultimate goal,” he said.
“We’ve continued to deliver a promise to customers – which sees businesses functioning at full capacity, with minimal impact, as soon as possible.”
NTI's General Manager – Operations & Strategic Delivery, Ms. Janelle Greene says it’s a testament to the team.
“It’s an exceptional outcome for our people, and it’s theirs to own. You can’t fake passion, dedication and expertise; and that’s what it takes to achieve outstanding results, back-to back, two years running,” she said.
Winners of the Award are determined via an independent system developed by claims specialists LMI Group. Claims performance is rated using official data and user surveys. Results are then weighted to take into consideration the range of policies, service efficiency, proactivity, accuracy and fairness. Companies are not invited to make a submission, nor involved in the judging process.
“We keep exploring ways to expand and innovate on products and processes,” said Mr. Clark.
“The recognition we continue to receive is validation that changes don’t come at a cost of the quality of what we deliver to hardworking Australians.”