Skip to main navigation Skip to main content


  • NTI claims back-to-back Mansfield Awards

    NTI is excited to have been awarded the Mansfield Award for Claims Excellence in the Specialty Category for the second year running.

    Winners were announced at a ceremony Thursday 5 July 2018 in Sydney, amongst a crowd of over 200 industry leaders, claims professionals and service providers.

    NTI's Chief Executive Officer, Mr. Tony Clark says receiving such a prestigious Award on the back of NTI's period of expansion is as much a reflection on the NTI culture as it is the claims proposition.

    “Maintaining our level of service while increasing our portfolio was our ultimate goal,” he said.

    “We’ve continued to deliver a promise to customers – which sees businesses functioning at full capacity, with minimal impact, as soon as possible.”

    NTI's General Manager – Operations & Strategic Delivery, Ms. Janelle Greene says it’s a testament to the team.

    “It’s an exceptional outcome for our people, and it’s theirs to own. You can’t fake passion, dedication and expertise; and that’s what it takes to achieve outstanding results, back-to back, two years running,” she said.

    Winners of the Award are determined via an independent system developed by claims specialists LMI Group. Claims performance is rated using official data and user surveys. Results are then weighted to take into consideration the range of policies, service efficiency, proactivity, accuracy and fairness. Companies are not invited to make a submission, nor involved in the judging process.

    “We keep exploring ways to expand and innovate on products and processes,” said Mr. Clark.

    “The recognition we continue to receive is validation that changes don’t come at a cost of the quality of what we deliver to hardworking Australians.”

    More info
  • 2017 AON Hewitt Accredited Best Employer

    NTI is excited to announce its status as an AON Hewitt Best Employer in 2017. The accreditation proudly benchmarks NTI as an employer of choice against businesses in Australia and New Zealand - including global companies. NTI is one of only two insurers to make the list. “The success of this accreditation comes from a lot of hard work and commitment from everyone at NTI to ensure that we continue to drive a culture that is inclusive, empowering, supportive and most importantly fun,” said NTI’s CEO, Tony Clark. “The AON Hewitt program enables us to identify strengths and pinpoint areas of improvement in our people practices,” said NTI’s General Manager – People and Capability, Kerrie Challenor. “It also offers us an opportunity to demonstrate our ongoing commitment to our people and their wellbeing, and the importance we place on sustaining a safe, inclusive and thriving work culture,” she said.

    The AON Hewitt accreditation process includes an employee engagement survey, extensive audit of company processes and practices, and executive interviews. While high internal engagement survey results play a factor in the outcome, it is only one component and does not secure a placement as one of 16 companies to receive accreditation, out of hundreds. Established in 1999, the program identifies four critical talent management priorities differentiating the practices of Best Employers – employee engagement, committed leadership, performance culture and differentiated employment brand.

    More info
  • 2017 Mansfield Award - Speciality Category Winner

    NTI is proud to have received the Mansfield Award for Claims Excellence in the category of Speciality Insurance.

    The Mansfield Awards are an annual awards event, presented by Insurance News and LMI Group, as a means to recognize claims excellence. Award winners are determined using data from LMI's Claims Comparison statistics; Financial Ombudsman Service and; Supplier, customer and broker surveys. Factors measured include speed of service, pro-activity, accuracy and fairness

    More info
  • 2014 Winner Sue Ronai Claims Excellence Award

    NTI's VicTas Claims Team are delighted to have won the Sue Ronai Memorial Excellence in Claims Award for 2014. NTI's VicTas Manager, Renzo Antidormi, said the team was thrilled with the award. "As a specialist in heavy motor insurance, our Claims Team is committed to helping transport operators get back on the road sooner so that they can continue to serve their customers and ensure that their livelihood is protected," Mr Antidormi said. "We are honoured to be recognised for this commitment." "On behalf of the NTI VicTas team, I'd like to thank Austbrokers Victoria and Tasmania for this award and for highlighting the importance of claims service excellence in the Australian Insurance Industry."

    The perpetual trophy is donated by Victorian brokerage Austbrokers Phillips and is voted on by their staff on two occasions throughout the year. There is a 12 point claims service criteria against which insurers are marked. The award honours the memory of Sue Ronai who had a long and distinguished career in the insurance industry before passing away from cancer in 2007.