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Location: Brisbane Office

Number of Positions Available: 1

NTI Reference Number: RPM_2024

Work Type: Full time

What you will love about the role:

NTI’s Repair Management team works closely with our repair partners and service providers to deliver efficient, quality and cost effective repairs for our customers.   Our Repair Performance team oversees the performance of repairs, quality auditing, and provides education to our broader team on effective repair management. This role is the perfect opportunity for someone to utilise their mechanical, spray painting or panel beating expertise to effectively manage cost and performance of our repair partners. Day to day, you will:

  • Develop and maintain repair audit framework
  • Complete repairer audits and reporting to Claims Services Management in a timely manner
  • Review the effectiveness of controls and systems on a regular basis and recommend appropriate process improvements
  • Monitor activity with regards to repairer trends and relevant industry regulatory compliance
  • Provide technical support and technical knowledge sharing to the Claims Teams
  • Be the referral point for complex repairs as required

 

What we’ll love about you:

As someone coming from a Heavy Vehicle repair background, or a senior Assessing position, you will be able to utilise your technical expertise to identify trends in repair performance issues and recommend improvements across the repair management process. In addition, you will have:

  • Over 5 years’ experience in the Transport, Repairer, or Insurance industry 
  • Excellent attention to detail with the ability to critically analyse repair works and costs 
  •  Strong communication, influencing and negotiation skills 
  •  An exceptional customer service focus ensuring high service quality


What to expect when you’re a part of the NTI family:

At NTI, we’re committed to providing an environment where our team members feel comfortable to be themselves and valued for their unique perspectives and contributions. We are committed to being a Best Employer of the Best People and as such, we offer:

  • A real and tangible commitment to your development and ongoing study
  • Competitive annual incentive program
  • Up to 50% discount on a large range of personal insurance products
  • Access to discounts on over 350 retailers across Australia
  • The ability to apply for flexible working arrangements

At NTI, we’re committed to providing an environment where our team members feel comfortable to be themselves and valued for their unique perspectives and contributions. 


Ready to apply? We can’t wait to read your application!

You may be required to complete phone, face to face or video interviews, psychometric testing, and pre-employment checks as part of the application process. These are all really great ways for us to get to know you better, and for you to get to know us.

Apply for this position, send us your résumé:

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