Location: Brisbane Office, Melbourne Office, Sydney Office
Number of Positions Available: 1
NTI Reference Number: RM_Oct 2021
Work Type: Full time
Our Repair Management Team
Our Repair Management Team is an essential part of the NTI story. We manage the entire repair process from the accident scene until the final delivery of the vehicle; ensuring exceptional customer service is delivered every step of the way. We ask questions, explore options and solve problems to get our customers vehicles repaired and back on the road as quickly as possible. We build strong relationships with key stakeholders and have an excellent reputation in the market. We work hard and as a team to get the job done right the first time, as fast as we can.
Are you the Repair Manager we are looking for?
As a highly motivated and proactive problem solver, you will have excellent time management skills and a strong customer service focus. This role will require you to be a confident negotiator and think innovatively when solving problems. In addition, you will have:
Excellent communication and relationship building skills
Minimum 5 years’ experience in the heavy motor or mobile plant repair industry (essential)
Relevant automotive trade qualifications
It will be your responsibility to ensure repair costs are managed without sacrificing quality. Managing the customers’ expectations, explaining the repair process and keeping them informed are key requirements of this role. Day to day, you will:
Advise the Customer of the complete NTI Package
Perform On site Assessments as per the agreement between Repair Manager & Customer
Validate accident description matches the damage observed during assessment
Review and negotiate towing and recovery process
Determine the correct Repair Process and Parts Identification
Compose Expert Reports to claims in a timely manner
Manage the Repairer relationships and contribute to the industry
What to expect when you’re a part of the NTI family:
Boasting over 50 years’ experience, and backed by two of Australia’s largest insurers (CGU and Vero), you’ll enjoy stability, a great brand reputation and a team of experts to learn from. We are committed to being a Best Employer of the Best People and as such, we offer:
- A real and tangible commitment to your development and ongoing study
- Competitive annual incentive program
- Generous discounts on a large range of personal insurance products
- Access to discounts on over 350 retailers across Australia
- Paid parental leave and the ability to apply for flexible working arrangements + more!
At NTI, we’re committed to providing an environment where our team members feel comfortable to be themselves and valued for their unique perspectives and contributions.
Ready to apply? We can’t wait to read your application!
Our application process is tailored to each role based on the unique requirements. You may be required to complete phone, face to face or video interviews, psychometric testing, and a criminal history check as part of the application process.