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Location: Adelaide Office, Brisbane Office, Newcastle Office, Perth Office

Number of Positions Available: 1

NTI Reference Number: DA_2021

Work Type: Full time

Our Assessing Team

Our Assessing team is an essential part of the NTI story.  We play an integral part in the claims process; ensuring exceptional customer service is delivered every step of the way.  We ask questions, explore options and solve problems to help get our customers vehicles repaired and back on the road as quickly as possible.


The opportunity

Reporting to the Team Leader, Repair Management & Assessing, you will ensure the ongoing delivery of assessments to NTI Repair Management’s customers in a timely and efficient manner by managing repair costs without sacrificing quality and effectively managing the customers’ expectations.

  • Negotiate and communicate assessing outcomes with external parties

  • Determine accident circumstances / causes

  • Determine the correct repair process and parts identification

  • Review and negotiate the towing and recovery process

  • Complete desktop style assessments, insured and third party assessments, and fair & reasonable settlements

  • Provide written expert reports in a timely manner

  • Produce repair authorities to repairers

  • Process payment recommendations to claims


Are you the Assessor we are looking for?

As a highly motivated and proactive problem solver, you will have excellent time management skills and a strong customer service focus. This role will require you to be a confident negotiator and think innovatively when solving problems. In addition, you will have:

  • Three to five years’ experience in mechanical repairs (heavy motor experience highly regarded)

  • Certificate in an automotive trade (essential)

What to expect when you’re a part of the NTI family:

Boasting over 50 years’ experience, and backed by two of Australia’s largest insurers (CGU and Vero), you’ll enjoy stability, a great brand reputation and a team of experts to learn from. We are committed to being a Best Employer of the Best People and as such, we offer:

  • A real and tangible commitment to your development and ongoing study
  • Competitive annual incentive program
  • Generous discounts on a large range of personal insurance products
  • Access to discounts on over 350 retailers across Australia
  • Paid parental leave and the ability to apply for flexible working arrangements + more!

At NTI, we’re committed to providing an environment where our team members feel comfortable to be themselves and valued for their unique perspectives and contributions.


Ready to apply? We can’t wait to read your application!

Our application process is tailored to each role based on the unique requirements. You may be required to complete phone, face to face or video interviews, psychometric testing, and a criminal history check as part of the application process.

Apply for this position, send us your résumé:

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