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Location: Brisbane Office, Melbourne Office, Sydney Office

Number of Positions Available: 1

NTI Reference Number: COM-Marine

Work Type: Full time

What you’ll love about the role:

As a key member of the Claims Operations leadership team, you will be play an important role in continuing and strengthening our exceptional, market-leading claims offering in the Marine market.  Your role will focus on providing strong leadership and strategic direction to a team of specialist Claims Consultants. As part of your role, you will develop and drive strategies, collaboratively with the leadership team, to ensure that NTI has a sustainable and competitive advantage through Claims activities. Reporting to the Head of Claims Operations, you will have up to six direct reports.


Your responsibilities will include:

  • Implement the Marine Claims functional strategies identified in the NTI Business Plan so that the key performance goals of NTI are achieved
  • People leadership and development of the marine claims operations team including monitoring performance and innovation in best practice 
  • Drive service delivery, deepening the expertise of the claims operations team and driving customer centric behaviours 
  • Portfolio management and related workflow management including portfolio reviews and workforce planning


Are you the Marine Claims Operations Manager we are looking for?

You will be an experienced Claims professional with a sound understanding of claims management and processes, ideally with technical expertise in Marine insurance. You will be a skilled negotiator, exceptional communicator and someone who doesn’t shy away from difficult conversations. Your extensive background working in the insurance industry will mean you have a commercial and strategic edge that will take the Claims function from strength to strength. You are resilient, assertive, driven, innovative, and have a passion for working hands-on with your team to see them succeed. In addition you will have:

  • Extensive technical knowledge and experience in Marine insurance (highly desired)
  • Minimum five (5) years’ experience in an operational claims role
  • Minimum five (5) years’ experience in a people leadership role
  • A tertiary qualification and/or ANZIIF qualification (highly regarded)


What to expect when you’re a part of the NTI family:

Boasting over 50 years’ experience, and backed by two of Australia’s largest insurers (CGU and Vero), you’ll enjoy stability and a great brand reputation. We are committed to being a Best Employer of the Best People and as such, we offer:

  • A real and tangible commitment to your development and ongoing study
  • Competitive annual incentive program 
  • Generous discounts on a large range of personal insurance products
  • Access to discounts on over 350 retailers across Australia
  • Paid parental leave and the ability to apply for flexible working arrangements + more!

At NTI, we’re committed to providing an environment where our team members feel comfortable to be themselves and valued for their unique perspectives and contributions. 

If you think now is a bad time to change roles, think again! We’re confident onboarding our team members remotely and focus on great training and support when you’re not able to be in the office. 


Ready to apply? We can’t wait to read your application!

Our application process is tailored to each role based on the unique requirements. You may be required to complete phone, face to face or video interviews, psychometric testing, and a criminal history check as part of the application process.

Apply for this position, send us your résumé:

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