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Location: Melbourne Office, Perth Office, Sydney Office

Number of Positions Available: 1

NTI Reference Number: Settlements_Apr 2021

Work Type: Full time

NTI is an award winning, recognised market leader in the specialist insurance industry.

Boasting over 50 years’ experience, and backed by two of Australia’s largest insurers (CGU and Vero), we are committed to being a Best Employer of the Best People. We offer:

  • A real and tangible commitment to your development and learning
  • Access to personal insurance discounts
  • The ability to apply for flexible work arrangements
  • Discounts on over 350 retailers across Australia & New Zealand


The opportunity:

This fantastic opportunity will allow you to fully utilise and continue to expand your skills and experience as a Claims or Settlements Consultant. You will be accountable for settling costs, attending and settling third party claims as a product of motor accidents in an efficient and cost effective manner. With your natural curiosity, you will ask the right questions and get to know everything about the claim. This will include a detailed understanding of road regulation and negligence to piece together who was responsible for an accident. 


Your responsibilities will include:

  • Management of third party motor accident settlements
  • Work closely with the claims team to assess liability and settle and pay third party claims
  • Understanding of contributory negligence and apportionment of liability
  • Attend to all administrative matters in relation to third party settlements/claims
  • Meet high customer service standards on all files
  • Contribute to innovative solutions to claims cost and customer service processes
  • Maintenance and development of external service provider relationships


To be successful you will have:

  • A minimum of 2 years’ experience in personal or commercial motor insurance settlements or claims
  • Relevant qualifications such as ANZIIF (desirable)
  • Demonstrated experience of exceeding performance targets
  • Excellent communication skills (verbal and written), decision making and time management skills
  • Strong influencing and negotiation skillset as well as strong attention to detail
  • Strong interpersonal and relationship building skills with a high level of professionalism when dealing with internal and external customers



If you’d like to join our dedicated team of Recoveries and Settlements professionals, submit your Resume and Cover Letter explaining why you would like to join NTI and what you will bring to the role and the team.        

Apply for this position, send us your résumé:

    Maximum 5MB - PDF and Word documents accepted only

      Maximum 5MB - PDF and Word documents accepted only

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