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“I went to check on the truck and start it up, but couldn’t believe my eyes when it wasn’t there,” Davy explained.
“The prime mover and the trailer were both gone. I was in shock.”
Davy owns and operates Tallon Transport which is based in Yatala, approximately 35 kilometres south-east of Brisbane in Queensland. He’s been in the transport industry all of his life and has owned and operated Tallon Transport since 1994. These days he does all the driving himself, hauling containers, concrete panels, huts for mine sites and more across Australia.
“I went to the police station right away and reported the truck and trailer stolen,” Davy said. “I then got onto NTI Accident Assist. They were excellent from the moment I made that first phone call.”
“I was expecting the worst to be honest,” Davy said.
“Over the years I’ve heard lots of stories about people being given the run around by insurance companies; some have been waiting for years to have their insurance claims settled. I experienced nothing like that with NTI. The staff did everything they promised they’d do - they kept in touch and were quick to act. I really feel they went out of their way to help me get back on the road as soon as possible.”
Within a couple of days of Davy’s truck being stolen, he received a telephone call from a driver who used to work with him: Davy’s prime mover had been spotted abandoned in a backstreet. The trailer was missing and the cab had been stripped of anything valuable.
“I let NTI know what had happened and they sent an assessor out to see me right away,” Davy said. “I really felt like they were on my side as they immediately let me replace the items in the cab that had been stolen. As for the trailer, NTI helped me find a replacement that was
right for me.”
“I was back on the road within a couple of weeks,” Davy said. “I really couldn’t be happier.”
NTI has been in the heavy commercial motor insurance industry for more than 40 years. From rollovers and collisions to stolen vehicles, NTI’s specialist claims team has the knowledge and experience to understand your client’s unique needs and get them back on the road as soon as possible.
The company’s insurance solutions can be customised to suit each customer’s needs – from owner/operators to large fleets.
All NTI customers have access to the award-winning NTI Accident Assist which includes medical assistance, trauma counselling, vehicle recovery, load recovery, clean-up of the accident scene, message relay, driver repatriation, automatic claims lodgement and more.