Rossthorpe Investment Pty Ltd
Flood claim paid without hesitation.

Rossthorpe Investment Pty Ltd

Roy Cooke has been his own boss for 36 years. He owns and drives his own bulldozer on Queensland's beautiful Gold Coast. Trading as Rossthorpe Investment Pty Ltd, Roy has worked very hard to establish solid relationships with the Gold Coast City Council, the Department of Primary Industries and other Gold Coast businesses, taking on a range of heavy earthmoving projects over the years. Royan's ability to get any job done on time, and his quality workmanship, mean his clients keep coming back to him for more.
Location: Gold Coast, QLD

Roy relies on his dozer to make his living. In January 2011, he trucked his Komatsu D65 machine to Rocklea, Brisbane for repairs.

“It needed about four or five hours work done on it,” Roy explained. “Unfortunately for me the timing couldn’t have been worse. The repairer had started the job so they had my dozer pulled down when they got the order from the Queensland Police to evacuate their premises because the Brisbane River was expected to flood.

“If the machine had been in one piece I would have been able to get in there with a truck and get it out – but that just wasn’t possible.”

Unprecedented and prolonged rainfall occurred during December 2010 in Queensland. The heavy and widespread rain continued in January, culminating in the Queensland river catchment system which feeds into the Brisbane River being overcome. The Brisbane River broke its banks on the 11th of January 2011 and river levels peaked on the 13th at 4.46 metres, the sixth highest in the city’s long history.

“I’d been with NTI for about 12 months before I made this claim,” Roy said. “Geoff Henningson is my insurance broker – my association with him goes back about 20 years – he looks after all of my business and personal insurance.

“He’d recommended I make the change to NTI and their deal was good, so I took it up. I contacted Geoff as soon as I realised my dozer had gone under and he told me who to
call at NTI.

“They had no problem with my claim – my dozer had to be written off. They paid the pre-accident value; they sent one cheque to my finance company and the other cheque to me.

“I was also lucky enough to have Business Interruption cover on my policy which meant they paid me for the loss of income that occurred as well.”

NTI’s Business Interruption is an income protection style of cover without the time consuming paperwork - there’s no need to provide profit and loss statements, proof of loss or more. The business owner decides the benefit he/she wants NTI to pay and the period he/she wants covered and NTI simply calculates the premium.

“NTI definitely looked after me despite being run off their feet from the floods!” he added.
NTI’s priority during the floods was to get drivers back on the road as soon as possible. As a result, NTI’s own Repair Managers were deployed in the worst areas to authorise repairs or write-off vehicles, and even to provide on-the-spot electronic funds transfer settlements.

Thirty-three per cent of all NTI flood-related claims were finalised within two weeks of the claims being made, 80% were finalised within one month and 97% within two months.

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Insurance products are provided by National Transport Insurance, a joint venture of the insurers Insurance Australia Limited trading as CGU  Insurance ABN 11 000 016 722 AFSL 227681  and AAI Limited Trading as Vero Insurance ABN 48 005 297 807 AFSL 230859 each holding a 50% share. National Transport Insurance is administered on behalf of the insurers by its manager NTI Limited ABN 84 000 746 109 AFSL 237246.
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