Did you know there are over 500,000 registered trucks on Australian roads? Find out more in NTI's Guide to the Trucking Industry 2016.

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Specialist Claims Team


NTI's unique claims solution is backed by our experienced specialist claims team.

NTI Claims Consultant

NTI stays in touch with you throughout the claim process. Within four business hours of lodging a claim, we will assign you a personal Customer Claims Consultant, who will keep you fully informed of the claim’s progess.

NTI Repair Manager

Once you have lodged your claim, an NTI Repair Manager will be assigned to manage the quality of the parts used and the repair process, and will keep you fully informed.  This helps to ensure:

  • a quality repair finish
  • the correct parts are supplied
  • the most efficient method of repair
  • informed feedback on the process.

NTI Parts Coordinator

NTI Parts Coordinators have specialist experience in the parts industry. They focus on sourcing quality parts that protect the safety and resale of the vehicle.

The Parts Coordinators will work closely with the Repair Manager to ensure the correct parts are supplied for their repairs. Through national buying arrangements with all major manufacturers, we source and deliver parts anywhere is Australia.

By purchasing parts directly, NTI can:

  • guarantee quoted parts are used in the repair process
  • ensure parts are quickly supplied to reduce downtime
  • reduce parts costs.
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Insurance products are provided by National Transport Insurance. NTI Limited (ABN 84 000 746 109) (AFSL 237246) is the Manager for National Transport Insurance, an equal-partner joint venture of CGU Insurance Limited (ABN 27 004 478 371) (AFSL 238291) and AAI Limited trading as Vero Insurance (ABN 48 005 297 807) (AFSL 230859). Each insurer is only responsible for its 50% share of the policy.
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